Last updated · May 7, 2026
Plain-language terms for using Hi-Ho. By using the app or website you agree to these.
Hi-Ho is operated by Negative, LLC ("we", "us"). The macOS app and the website at hi-ho.ai are both covered by these terms.
You're responsible for keeping your sign-in credentials secure. Tell us right away if you think someone else has accessed your account.
You must be at least 13 years old to create an account. One account per person — don't share logins.
Mining and transcription consume credits. You can buy credit packs through Stripe; pricing is shown at checkout. Credits do not expire.
Credits are non-transferable and non-refundable except where required by law, or where Hi-Ho consumes credits due to a bug on our end (in which case we'll refund automatically — see §5).
We may change pricing for new purchases. Existing credit balances are unaffected.
Don't use Hi-Ho to:
We can suspend accounts that violate these rules. Egregious violations may forfeit remaining credits.
If a Hi-Ho bug causes a mining or transcription job to fail after we've already deducted credits, we'll refund those credits. You don't need to ask — our telemetry catches it. If we miss one, email hi@hi-ho.ai with the date and project name and we'll fix it.
Credit consumption is metered to the work actually performed by the underlying AI providers, not to the success of the export. If transcription completes but story analysis fails, the transcription credits stand and we'll only refund the analysis portion.
Everything you put into Hi-Ho — footage, transcripts, edits, project files — stays yours. We claim no ownership over your content or the timelines Hi-Ho helps you build.
You grant us only the limited rights necessary to operate the service: the right to send your transcripts to AI providers when you ask for analysis, and the right to display your project within the app on your machine.
The Hi-Ho app, the website, our prompts, our brand, and the underlying code are owned by Negative, LLC. You get a personal, non-transferable license to use the app while your account is active.
Hi-Ho uses third-party AI models to suggest story structure, generate titles, and write summaries. AI output can be wrong, hallucinated, or biased. Treat suggestions as a starting point — you're the editor. We don't warrant any AI output is correct, complete, or fit for a particular purpose.
Hi-Ho is provided "as is". To the maximum extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by law, our total liability for any claim arising from your use of Hi-Ho is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect, incidental, consequential, or lost-profits damages.
Some jurisdictions don't allow these limitations; in that case the limitations apply to the maximum extent permitted.
You can cancel your account at any time by emailing us. We can terminate accounts that violate these terms. Sections that should survive termination (IP, liability, governing law) survive.
We may update these terms occasionally. We'll update the "last updated" date and, for significant changes, email registered users. Continued use after a change means you accept the new terms.
These terms are governed by the laws of the State of California, USA, without regard to conflict-of-law rules. Disputes are resolved in the state or federal courts located in San Francisco County, California.
Questions about these terms: hi@hi-ho.ai.