Last updated · September 3, 2026
Plain-language terms for using Hi-Ho. By using the app or website you agree to these.
Hi-Ho is operated by Negative, LLC ("we", "us"). The macOS app and the website at hi-ho.ai are both covered by these terms.
You're responsible for keeping your sign-in credentials secure. Tell us right away if you think someone else has accessed your account.
You must be at least 13 years old to create an account. One account per person — don't share logins.
Hi-Ho meters usage in hours of media processed, plus a fair-use allowance for AI analysis and chat. Each plan includes monthly allowances, shown on the pricing page and at checkout. Allowances reset each month, don't roll over, and have no cash value — they're usage limits, not a currency.
Free plan. The free plan's included allowances (currently 2 hours of media a month) are promotional. We may change or end them for future months with notice on this site or in the app. A change never takes away work you've already done — projects, transcripts, and exports stay yours.
Promotional plans. We sometimes grant a paid plan for a fixed run at no charge. There is no card on file and nothing renews: when the run ends the account moves to the free plan by itself. Nothing is charged, and the work you did on the plan — projects, transcripts, sync locks, exports — stays yours. A promotional plan can't be transferred or exchanged for credit.
Subscriptions. Quarterly and Yearly plans are billed through Stripe and renew automatically until you cancel. Cancel any time from Manage Billing in the app or the Stripe portal; access continues to the end of the paid period. Trials require a card and convert to a paid subscription unless canceled before the trial ends; canceling during the trial ends it immediately. If we change a subscription's price, the new price applies from your next renewal, with advance notice.
Perpetual. A perpetual license is a one-time purchase. It doesn't expire and is never revoked for non-payment. It includes the monthly usage allowances shown at purchase, which — like all allowances — are fair-use limits we may adjust for abuse, not accruing credits.
Hour top-ups. Purchased top-up hours form a durable pool that's consumed after your plan's included hours. They're non-transferable and non-refundable except where required by law or under §5.
Legacy credits. Credit balances purchased or granted before August 28, 2026 convert once into top-up hours, at five minutes a credit, the first time you mine after that. They are then spent like any top-up: after each month's included hours, and they carry over until used. They stay non-transferable and non-refundable except where required by law or under §5. We may retire credit packs for new purchases; existing balances are unaffected.
Don't use Hi-Ho to:
We can suspend accounts that violate these rules. Egregious violations may forfeit remaining credits and allowances.
If a Hi-Ho bug causes a mining or transcription job to fail after it has consumed hours, we'll put those hours back. Email hi@hi-ho.ai with the date and the project name. We do this by hand, so please do ask — an automatic refund exists only for the legacy credit balances described in §4, and it cannot see hours.
Hours meter TRANSCRIPTION — the audio actually sent to be transcribed — and not story analysis, which is bounded separately by your plan's monthly AI allowance. So if transcription completes and the analysis then fails, the transcript stands and the hours stay spent. Transcripts are cached, so re-running that job re-analyses without transcribing again, and costs you no further hours.
Everything you put into Hi-Ho — footage, transcripts, edits, project files — stays yours. We claim no ownership over your content or the timelines Hi-Ho helps you build.
You grant us only the limited rights necessary to operate the service: the right to send your transcripts to AI providers when you ask for analysis, and the right to display your project within the app on your machine.
The Hi-Ho app, the website, our prompts, our brand, and the underlying code are owned by Negative, LLC. You get a personal, non-transferable license to use the app while your account is active.
Hi-Ho uses third-party AI models to suggest story structure, generate titles, and write summaries. AI output can be wrong, hallucinated, or biased. Treat suggestions as a starting point — you're the editor. We don't warrant any AI output is correct, complete, or fit for a particular purpose.
Hi-Ho is provided "as is". To the maximum extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by law, our total liability for any claim arising from your use of Hi-Ho is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect, incidental, consequential, or lost-profits damages.
Some jurisdictions don't allow these limitations; in that case the limitations apply to the maximum extent permitted.
You can cancel your account at any time by emailing us. We can terminate accounts that violate these terms. Sections that should survive termination (IP, liability, governing law) survive.
We may update these terms occasionally. We'll update the "last updated" date and, for significant changes, email registered users. Continued use after a change means you accept the new terms.
These terms are governed by the laws of the State of California, USA, without regard to conflict-of-law rules. Disputes are resolved in the state or federal courts located in San Francisco County, California.
Questions about these terms: hi@hi-ho.ai.