How can we help?

WAV, MP3, AAC, M4A, AIFF, and most common audio formats. For video files, Hi-Ho extracts the audio automatically. We recommend WAV for best results.

Download the DMG from our homepage, drag Hi-Ho to your Applications folder, and double-click to open. On first launch, right-click → Open if macOS asks for permission.

macOS 13 (Ventura) or later. Hi-Ho is a native Mac app — no Windows or web version currently.

Your media files never leave your computer. Audio is transcribed locally using Whisper. Only the transcript text is sent to the AI for story analysis — never your actual footage.

Fast uses Claude Sonnet — quick, good analysis, 1x credit burn. Pro uses Claude Opus — deeper narrative intelligence, emotional beat detection, thesis identification. 2x credit burn. Most editors prefer Pro for anything over 30 minutes.

Transcription runs at roughly 10x realtime (a 60-minute interview takes ~6 minutes). Story analysis adds another 1-2 minutes. Total: about 8 minutes for an hour of audio.

Full Mine: complete analysis with story structure, characters, and themes. Story Mine: focused on narrative arc and key moments. Structure: identifies the natural story sections. Audit Mine: reviews an existing edit for pacing and story gaps.

Yes. Whisper supports 90+ languages. The transcript will be in the original language, and the AI analysis works across most major languages.

DaVinci Resolve (FCPXML + markers), Final Cut Pro (FCPXML), Premiere Pro (XML), and any NLE that reads EDL (CMX 3600). SRT subtitles work everywhere.

After mining, click Export → DaVinci Resolve. Hi-Ho generates an FCPXML file. In Resolve, go to File → Import → Timeline and select the file. Your selects will appear on a timeline with markers.

Exports reference your original source files by path. Make sure your media stays in the same location, or relink in your NLE after import.

Buy a minute pack ($5 / $15 / $25). Fast mining burns 1 minute per minute of audio. Pro mining burns 2 minutes per minute of audio. Your balance carries over — no expiration.

Yes — 30 minutes free on signup. Enough to mine a short interview end-to-end before buying.

Absolutely. A typical 2-hour documentary interview costs $1.60–$3.20 to mine. Add it to your post invoice — most clients won't even notice.

If a mine fails or produces unusable results due to a bug on our end, we'll refund the credits. Email us at hi@negative.mov with details.

This is Gatekeeper. Right-click the app → Open → Open again. Or run: xattr -cr /Applications/Hi\ Ho.app in Terminal. We're rolling out notarization soon to eliminate this.

Check the terminal log in the processing view — it shows real-time progress. Large files (2+ hours) can take 15-20 minutes. If it's truly stuck past 30 minutes, force quit and try again — your transcript is cached so it won't re-transcribe.

This is usually a frame rate mismatch. Make sure your NLE project matches your source media frame rate (usually 23.976, 24, or 29.97). Email us if it persists.